Contact
Email support
We typically respond within 1–2 business days.
Shimmer Support
Need help with Shimmer? Here’s how to get support or find common answers.
Policies
Links to the policies that cover Shimmer.
Frequently Asked Questions
Does Shimmer upload or access my files?
Shimmer runs locally on your Mac and never uploads, scans, or transmits your files.
How do I update Shimmer?
1. Open Shimmer.
2. In the macOS menu bar, click Shimmer.
3. Click "Check for Updates..."
4. Click "Install Update"
Why do folders I create suddenly disappear?
Shimmer reorganizes items created inside Smart Folders. Open this guide to see why it happens and how to prevent it.
My license isn't activating. What do I do?
If you purchased a license but it’s not activating, open Preferences and paste your key again.
How can I request a refund?
Refunds are available within 14 days of purchase. See our Refund Policy.